01 Introduction
ARIHANTH JEWELLERS PVT LTD (referred to as "Company", "We", "Us", or "Our") operates the proprietary Jewelry Management ERP and associated Mobile Application. This document outlines our stringent commitment to data integrity, privacy by design, and the operational terms governing the jewelry manufacturing lifecycle.
By accessing the platform as an administrator, craftsman, or buyer, you acknowledge the collection of operational data essential for the secure procurement, production, and scheduling of design frameworks for high-value jewelry assets.
02 Mobile Store Governance (App Store & Play Store)
In strict conformity with the Google Play Store Developer Distribution Agreement and the Apple App Store Review Guidelines, our application operates under an explicit-consent workflow:
- Runtime Disclosures: No background data harvesting or hardware activations are conducted without distinct runtime confirmation prompts.
- Data Safety Transparency: All user-provided records, media files, and system interactions are processed over cryptographically fortified paths, explicitly avoiding any third-party marketing or profiling operations.
- Account Deletion Mandate: In compliance with mobile storefront requirements, users retain the right to trigger self-initiated account deletion directly within the mobile terminal settings.
03 Camera & Media Assets
As mandated by App Store Guidelines and Google Play Store policies for high-risk access scopes:
Purpose of Access
The application utilizes the device camera and photo storage parameters exclusively for Visual Quality Control (VQC). This encompasses capturing design variations for active Work Orders and evaluating physical material states by our production teams.
Encryption & Privacy
All processed design media assets are encrypted using AES-256 protocols before transport to secure silos. The app strictly refrains from indexing, tracking, or altering unrelated directories on user devices.
04 Scheduled Consultations & Meetings
To provide personalized design consultations, custom fabrications, and validation workflows, users can organize interactive check-ins through our integrated Schedule Meeting architecture:
Scope of Information
Processing handles scheduling details, time markers, and design-related logs specifically curated for the review window.
Channel Protection
Virtual consultation feeds, stream mappings, and technical notes are restricted to assigned internal stakeholders and structural architects.
Calendar Synchronicity
Device calendar authorizations are used solely to confirm and alert users regarding assigned appointments, strictly omitting peripheral checks.
4.1 Real-Time Agora Video/Audio Communications & Background Execution
Our platform incorporates the Agora SDK to enable interactive, low-latency video and audio virtual design consultations. To maintain critical workflow synchronization throughout high-value manufacturing sequences, the application utilizes continuous background processing mechanics:
- Super Admin Remote Activation: Whenever a designated Super Admin initiates or joins a scheduled design review meeting session, system signaling routines will broadcast a real-time call event payload directly to the assigned Buyer or Craftsman.
- Background Processing Mode & Wake Capabilities: To protect the transactional timeline of custom physical moldings, the application relies on operating system background mode triggers. This configuration enables the mobile system terminal to intercept incoming communications, sound custom connection rings, and present incoming video/audio bridge prompts—even when the application is minimized, sleeping, or running execution routines in the background.
- Hardware Access Scope: Camera and Microphone pipelines are engaged exclusively upon the recipient’s runtime confirmation to connect to the active Agora channel bridge, and are systematically dropped immediately upon session teardown.
05 Production Tracking & Comms
To sustain transactional accuracy and minimize tracking delays within the fulfillment process, the framework incorporates Firebase Cloud Messaging (FCM) and validated Carrier SMS Engines (MSG91):
- Real-time Allocation: Instant push triggers to advise our craftsmen regarding new design structures.
- Approval Workflow: Essential structural responses detailing design confirmation, modifications, or production updates.
- System Logs: Non-volatile audit timelines chronicling workflow modifications relative to active procurement sequences.
06 Security & Encryption
TLS 1.3 Transmission
All information passing between nodes is managed via high-grade SSL/TLS cryptographic baselines.
Argon2 Hashing
System credentials are systematically salted and salted out using recognized modern processing standards.
Private Storage Buckets
Design models and graphic logs are preserved in separate, non-indexed storage areas utilizing temporary signature tokens.
07 Data Retention Policy
Operational Data
Production timelines, order assignments, and fiscal confirmations are retained for a baseline duration of 7 years to comply with statutory expectations and financial frameworks in India.
Consultation Logs & Consultation Records
Information gathered under scheduled updates, meeting parameters, and reference metrics remains available for 2 years to ensure design accuracy, following which it is structured for removal.
System Activity Records
Access trails, temporary operational tags, and validation steps are cleared every 90 days to protect resource efficiency and access bounds.
08 Your Data Rights
Platform users maintain structured management rights regarding their processing profiles. You can engage our data desk to carry out the following processes:
Right to Access
Response: 15 Working Days
Obtain an explicit compilation of the operational information managed within our enterprise systems in a legible form.
Right to Deletion
Response: 30 Working Days
Request complete removal of your active application footprint, including related meeting records and design logs (barring regulatory retention mandates).
09 Role-Based Governance
| Entity Role | Operational Rights | Data Access Scope |
|---|---|---|
| Admins | Full CRUD, Allocation, Global Approvals, Meeting Moderation | Universal Read/Write |
| Buyers / Users | Order Creation, Design Submission, Meeting Scheduling | Self-owned Records only |
| Craftsmen | Process Management, Work Proof capture, Timeline Updates | Assigned Tasks only |
10 Intellectual Property
All design models, custom geometric structures, dynamic renders, structural methodologies, and organizational assets logged inside this solution remain the EXCLUSIVE INTELLECTUAL PROPERTY of Arihanth Jewellers Pvt Ltd.
Appropriate operational and structural enforcement parameters will be deployed under the Information Technology Act, 2000 and the Copyright Act, 1957 relative to any illicit data collection or asset redistribution.
11 Grievance Redressal
For queries regarding your data safety, application authorizations, or to manage scheduled items: